Frequently Asked Questions
Everything you need to know about sparking joy at home.
How do I exchange my empty CO2 cylinders?
You can exchange your empty cylinders through our online exchange program or at participating local retailers. Simply order your refills online, and use the provided prepaid shipping label to return your empty cylinders in the same box.
What is the standard shipping timeframe?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order ships.
Are your carbonating bottles dishwasher safe?
Our 'Dishwasher Safe' marked bottles can be cleaned in the dishwasher. However, our classic fuse and slim bottles should be hand-washed with lukewarm water and mild dish soap to maintain their structural integrity.
What is your return policy for sparkling water makers?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping and handling fees.
Do you offer a warranty on your machines?
Yes, all SodaStream sparkling water makers come with a 2-year limited warranty that covers defects in materials and workmanship under normal home use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Klarna.